Refund policy

Returns, Exchange, and Refund Policy

Thank you for shopping with Saffron Threads! We strive to provide you with quality products and exceptional service. Please read our updated Returns, Exchange, and Refund Policy carefully to understand your rights and obligations regarding returns, exchanges, and refunds.

The purchases made from this website, at saffronthreadsclothing.com, will only be entertained for returns, exchanges & refunds. Any purchase made from exhibitions or on e-commerce platforms like Myntra, Ajio, Nykaa, etc will not be accepted here and will have to be requested at their respective channels. We are happy to guide you in case of any doubts or confusion.

1. Return Policy

Eligibility for Returns:

Returns request must be initiated within 7 business days of receiving the product.
The product must be unused, unwashed, and in its original packaging with all tags intact.
Reverse shipping charges of Rs.100 per piece will apply on products purchased on clearance sale or offers.
Custom-made items are not eligible for return
Return requests will be considered only if initiated through the returns portal. Until a request is raised on the portal, the return policy does not apply.
Requests submitted beyond 7 business days will not be accepted under any cicumstance. Ensure the request is initiated within this timeframe to qualify for the policy.

Process for Returns:

Submit a return request by visiting our website’s return portal at https://saffronthreadsclothing.com/apps/return_prime.
Once approved, we will arrange a reverse pick-up from your address. Our logistics partner will contact you to schedule the pick-up within 1-2 business days. In case no pickup is attempted within 48 hours, please contact us, and we will escalate the matter.

Inspection and Approval:

Returns will be accepted only after the product is received at our warehouse and inspected for correctness, damages, and adherence to our return policy.
If the product is found to be different, wrong, damaged, defective, or used, it will be returned back to the customer as it is, with shipping charges to be borne by the customer.

Shipping Costs for Returns:

Saffron Threads will bear the cost of reverse shipping for all eligible returns that are not on offer or clearance sale.
If the product is found to be damaged, defective, or used, the product will be returned back to the customer as it is, with shipping charges to be borne by the customer.

2. Exchange Policy

Eligibility for Exchanges:

Exchanges must be initiated within 7 business days of receiving the product.
Exchange is allowed only once per order. Please select sizes and styles correctly while placing your order.
The product must be unused, unwashed, and in its original packaging with all tags intact.
Custom-made items are not eligible for exchange.
Clearance Sale or Offer items are ONLY eligible for exchange with an additional reverse pickup and shipping cost

Process for Exchanges:

Submit a return request by visiting our website’s return portal at https://saffronthreadsclothing.com/apps/return_prime.
Clearly mention the desired size, color, or product for the exchange.
Once approved by our team, we will arrange a reverse pick-up from your address for the exchange item. Our logistics partner will contact you to schedule the pick-up within 1-2 business days. In case no pickup is attempted within 48 hours, please contact us, and we will escalate the matter.

Exchange Shipment:

Exchange orders will be dispatched only after the returned product is received and inspected at our warehouse.
In cases where the desired product is unavailable, we will provide store credit or an alternative product option and our team will connect with you.

3. Refund Policy

Refund Conditions:

Refunds are applicable only for products returned as per our Return Policy.
Refunds will be issued only after the returned product has passed the inspection.
Refunds will not be processed for items deemed ineligible due to improper return conditions.
Refunds will not be processed for wrong products sent back to us. In case if multiple instances of wrong returns are seen, required action will be taken after necessary due diligence by our team.
Partial Returns : The refund amount will be calculated after deducting the value of the discount that no longer applies due to the partial return.
For example, if the customer purchased 4 items with an 18% discount and returned 3 items, the refund will reflect the price of the retained item without the 18% discount.

Refund Process:

Refunds for prepaid payments will be processed within 7-10 business days after the returned product passes the inspection.
Refunds for COD orders will be issued only as a store credit or UPI / bank transfer within 7-10 business days after approval from warehouse..
Shipping charges and COD fees are non-refundable wherever applicable

4. General Terms & Conditions

We reserve the right to deny returns, exchanges, or refunds if the product, order or customer does not meet the conditions mentioned above.
Customers are expected to read the washcare instructions attached with every garment to follow the washing instructions
Claims for incorrect or defective items must be raised within 48 hours of delivery with image proof. Video proof may be requested for further inspection if needed.
We are not liable for items damaged during return shipping. Customers are advised to pack the items securely and retain proof of dispatch.
Saffron Threads is not responsible for delays caused by third-party logistics or unforeseeable circumstances.

For further assistance, please contact us:

Email: marketing@saffronthreadsclothing.com
Phone: +91-8655995224
Whatsapp: http://wa.me/+918655995224
Support Timings: Monday to Saturday, 10:00 AM to 7:00 PM

Please avoid using social media platforms to raise requests for return / exchange. Requests raised through phone, email or whatsapp will only be entertained.

Our team is happy to help you!